Systems Support Engineer
Keeper SecuritySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HR Tech, Payroll Software, SaaSIndustries
Requirements
Candidates should possess 5+ years of experience in IT support, systems administration, or a related technical role, demonstrating experience in managing IT workflows, processes, and tech stack efficiency. They should have OS-agnostic support capabilities (MacOS and Windows), along with industry certifications such as CompTIA or other relevant credentials as a plus. A background in company-wide IT operations, including ticketing systems, communication platforms, and user lifecycle management is required, as well as familiarity with Information Security best practices and maintaining confidentiality when handling sensitive data.
Responsibilities
The IT Support Engineer will provide Tier 2 support for IT-related tickets, including break-fix issues and access management. They will troubleshoot and maintain both hardware and software issues across MacOS and Windows platforms, collaborate with cross-functional teams such as InfoSec, DevOps, and Engineering to address broader technical challenges, administer system and application access through role-based access controls (RBAC), manage and document IT processes to improve team efficiency and service delivery, perform root cause analysis to resolve recurring technical issues, provide technical support during scheduled calls or live troubleshooting sessions, and execute IT projects as assigned by management. Additionally, they will participate in an on-call support rotation for weekend coverage.
Skills
IT Support
Customer Service
Troubleshooting
Network Management
Hardware/Software Support
Deel
HR platform for managing global workforces
About Deel
Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$660.4MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees